While there may be a number of reasons why there is a problem logging into your account. The most likely reason is that the email on the account and password do not match. to reset your password please perform the following: You may reset your password from the sign-in page. When you click on the "forgot password" link you will be directed to a page to reset your password. On this page, you will be asked to enter your email and a new password. You will then be asked to confirm your password. A verification code will be sent to your email account. You are then asked to enter the verification code and if correct your new password will be reset. As information has been changed on your profile page you will also receive an email notifying you that a change has been made.